About Us

Introduction

Thank you for allowing us the opportunity to be part of this great community. TCL is a domestically owned and operated lab and we look forward to building a sustainable customer base through quality product and excellent customer service. We take pride in our cleanliness, OP-SEC, and ability to treat our lab with the utmost respect.

What carrier oil do you use?

Injectable compounds are brewed in GSO with a 2/20 BA/BB ratio.

Injectable Orals have a slightly higher BA concentration and use a Mig840 carrier.

Tablets have a 4-way break for dosage splitting.

How can I pay?

  • We currently only accept BTC, XMR, and ETH. ($100 order minimum). No Exceptions.

What is order T/A?

All orders ship within 72 hours of payment received. Shipping time is usually 2-4 business days depending on delays and things out of our control, such as the USPS.

I haven't received an email confirming my order? What happened?

Check your Spam/junk folder and verify your order information was input correctly!

I placed my order 32 hours ago and haven't received any update.

Go sit down and stop tripping. You’ll have your gear soon.

Do you offer refunds/replacements?

No refunds.

Product replacement if product is defective and proof is viable.

What is your contact information?

[email protected]

If you aren’t communicating with one of these, you aren’t communicating with us.

Can I have tracking information?

We only provide tracking information in case of lost/delayed shipments. This is for our security as well as yours.

My password reset isn't working?

Check your junk/spam folder. If that doesn’t work email/message us and we will reset it for you.

My account isn't showing order information anymore?

This is common as we purge order and account information frequently.

Why do you take so long to respond?

While some sources may respond fairly quickly, WE DO NOT, we do not have access to SST, Protonmail, Tutanota, etc unless we are on a secured device. This is not only for our security, but also for the security of our clients. Please give us 24-48 hours to respond. If you do not like this, please feel free to seek any one of the other competent sources available. We will never email anyone directly unless they have already emailed us. Please always double check the email you’re dealing with.

My vial arrived crashed/not in solution?

Sometimes gear falls out of suspension. This may be due to weather during shipment and other uncontrollable factors. 

 

Heat up a bowl of water and sit your vial in there until it goes back into suspension. Give her a little shake.

 

This is more common with higher concentration products as they fall out of suspension easily.

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